Enriching Customer Service

Go to [[Module 1 - Watson AI Overview]] or the [[Main AI Page]]

There are two ways bots can assist a business, either by

• having a 24-hour assistant always on hand, or
• having an online assistant behind employees, augmenting their capabilities.

A representation of the above two scenarios

Autodesk built Ava, backed by Watson

• First contact with clients
  • Resolution time with Ava: 5 mins
  • Resolution time with a human: 38 hours
  • Cost with Ava: $1
  • Cost with a human: $15 - $200
  • 30,000 conversations a month